Processes we focus on
| Process | What we fix |
|---|---|
| Channel settlements | Payout-to-order reconciliation for each marketplace and gateway |
| Returns and refunds | Return receipt, quality check, refund approval, stock back in |
| Cash on delivery | Courier remittance tracking and ageing |
| Inventory | One stock view across warehouses and channels |
| Close and reporting | Channel-wise margin and a close in days, not weeks |
| Controls | Approvals, access and audit trail ready for due diligence |
Typical Zoho setup
Zoho Books and Zoho Inventory with channel integrations (we have worked with Amazon, Flipkart, Shopify, Unicommerce and others, several of which connect with Zoho apps), Zoho Analytics for channel margin, and Zoho ERP’s omnichannel commerce for larger brands in India.
Frequently asked questions
Why don't our marketplace payouts match our sales?
Payouts net off commissions, fees, returns, penalties and taxes, and arrive on a different schedule from the sale. We design a settlement reconciliation that matches each payout back to orders, fees and returns.
Have you worked with D2C brands?
Yes. ProLead supported a fast-growing D2C health and wellness brand for 15 months across finance operations, internal controls, ERP implementation and tax advisory, before a landmark acquisition. See the case study.
General information only, not legal, tax or software licensing advice. Zoho features, editions and prices change, so confirm the current position with Zoho or with our team before you commit. See our disclaimer.
