Training that sticks
- Role-based sessions: accounts, purchasing, sales, stores, HR and approvers each learn their own process, not every menu.
- SOPs as training material: every session follows the SOP the user will keep at the desk.
- User manuals with screenshots, and screen-recording videos where needed, so new hires can learn each process on their own.
Hypercare
Daily check-ins in the first week, a named consultant for questions, and a review of the first month-end close with your finance team. Hypercare runs for at least four weeks from go-live, and up to three or four months for larger rollouts.
Support retainer
A monthly retainer starting at ₹15,000 (SGD 200) keeps a consultant who knows your setup on call for changes and improvements. These are starting prices. The actual fee depends on scope and is agreed case by case before work starts. See pricing.
Frequently asked questions
How long is hypercare?
At least four weeks from go-live, covering your first month-end close on the new system. Larger rollouts sometimes need three to four months. The length is agreed in the scope of each engagement.
What does the support retainer cover?
Configuration changes, new reports and workflows, user and role changes, troubleshooting, training for new hires and a quarterly review of how the processes are running. Hours and response times are set in the retainer and written into the statement of work or engagement letter for each engagement.
General information only, not legal, tax or software licensing advice. Zoho features, editions and prices change, so confirm the current position with Zoho or with our team before you commit. See our disclaimer.
