The two costs
- Licences: paid to Zoho, by app, edition and users. You should hold the subscription in your company’s name.
- Implementation: the partner’s fee for design, configuration, migration, training and support.
What drives the implementation fee
| Driver | Why it matters |
|---|---|
| Apps and processes in scope | Each process needs design, configuration and testing |
| Entities, GST registrations and warehouses | Each adds settings, masters and test cases |
| Data quality | Unclean masters and open items take time to fix before import |
| Custom builds | Creator apps, Deluge functions and integrations are extra |
| Training | Number of user groups and locations |
| Support | Length of hypercare and whether a retainer follows |
What a good quote includes
- A fixed fee per stage, with deliverables named.
- Process design, or a clear statement that it is excluded.
- Data migration and reconciliation with sign-off.
- Test scripts and user acceptance testing.
- Training by role and written SOPs.
- Hypercare through the first month-end close.
- A list of exclusions and how changes are priced.
Questions to ask any partner
- Who will do the work, and what are their Zoho certifications?
- Will you design our processes, or configure what we describe?
- How do you reconcile migrated data?
- What happens if go-live slips because of our delays?
- Can we speak to two clients with similar scope?
See our pricing for NeX packages.
Frequently asked questions
How much does NeX charge?
A Zoho Books launch or a single Zoho app such as Zoho Payroll, Zoho Expense or Zoho People starts at ₹75,000 (SGD 1,000) per app. Zoho One and Zoho ERP rollouts are quoted after scoping. These are starting prices. The actual fee depends on scope and is agreed case by case before work starts. See our pricing page for what each includes.
Why do Zoho implementation quotes vary so much?
Because partners scope very different things under the same name. Some configure only; others include process design, data cleaning, reconciliation, SOPs, training and hypercare. Compare deliverables, not just the headline price.
Is a cheap implementation a false economy?
Often. The costliest projects we see are rescues of low-cost rollouts where masters were imported unclean and processes were never designed.
General information only, not legal, tax or software licensing advice. Zoho features, editions and prices change, so confirm the current position with Zoho or with our team before you commit. See our disclaimer.
