Why most SOPs go unused
SOPs fail when they are written by someone who does not do the work, run to 30 pages, or describe a process that no longer exists. People go back to asking the one colleague who knows.
We write SOPs from walkthroughs with the people who run the process, test them against real transactions, and keep each one short enough to use at the desk.
What every NeX SOP contains
| Section | What it covers |
|---|---|
| Header | SOP number, title, owner, version and effective date |
| Purpose and scope | What the SOP covers and what it does not |
| Trigger | The event that starts the process |
| Roles | Who does, approves and reviews each step (from the RACI) |
| Steps | Numbered steps, each with the system screen or form used |
| Controls | Approvals, checks and reconciliations, marked clearly |
| Records | What evidence is kept and where |
| Exceptions | What to do when something does not fit |
| Change log | Version history and approver |
Typical SOP packs
- Finance: purchase to payment, sales invoicing, collections, bank reconciliation, month-end close, fixed assets, TDS and GST compliance.
- Operations: goods receipt, stock transfers, cycle counts, dispatch, returns.
- People: onboarding, attendance and leave, payroll inputs, salary revisions, exits.
SOPs are part of the Document stage of our 5D method. Read our guide on how to write an SOP.
Frequently asked questions
What should an SOP include?
Purpose and scope, the trigger that starts the process, roles, the numbered steps, the controls and approvals, the records produced, exceptions, and a version history. Our guide on how to write an SOP explains each part.
Do you write SOPs from scratch or improve our existing ones?
Both. Where SOPs exist we test them against how work really happens, then rewrite or fill the gaps. Where they do not, we write them from the process design.
What format do you deliver SOPs in?
Editable documents in the format your team is comfortable with, most often Word or PowerPoint, with a process map for each SOP and a master index. We can also publish them to an internal knowledge base.
How much does an SOP Pack cost and how long does it take?
An SOP Pack starts at ₹60,000 (SGD 800) per process and takes 3 to 4 days per process. These are starting prices. The actual fee depends on scope and is agreed case by case before work starts.
How many SOPs does a growing company need?
Usually 15 to 40 across finance, procurement, sales, inventory and HR, depending on size and complexity. We start with the processes that carry the most transactions and risk.
General information only, not legal, tax or software licensing advice. Zoho features, editions and prices change, so confirm the current position with Zoho or with our team before you commit. See our disclaimer.
