The four letters
- R, Responsible: does the work.
- A, Accountable: owns the result and approves it. One per step.
- C, Consulted: gives input before the step is done. Two-way.
- I, Informed: kept up to date after the step. One-way.
Example: procure-to-pay
| Step | Requester | Dept head | Purchase | Stores | Accounts | Finance head |
|---|---|---|---|---|---|---|
| Raise purchase request | R, A | I | I | |||
| Approve request (within limit) | I | A | I | C | ||
| Issue purchase order | I | I | R, A | I | ||
| Receive goods | I | I | R, A | I | ||
| Match PO, GRN and bill | C | C | R | A | ||
| Release payment | I | R | A |
Rules that keep a RACI useful
- One A per step.
- Every step has at least one R.
- Keep C to the people whose input changes the outcome.
- Check that no one person is R for create, approve and pay on the same transaction.
- Use roles, not names, so the RACI survives staff changes.
Frequently asked questions
Can a step have more than one Responsible role?
Yes, several people can do the work. But only one role can be Accountable.
Can the same person be Responsible and Accountable?
Yes, for low-risk steps. For steps involving money or assets, separating them supports segregation of duties.
How is a RACI different from an org chart?
An org chart shows reporting lines. A RACI shows who does what in a specific process, across departments.
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